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How ey487 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data ey487 collects from you, how we use it, who we share it with, and how long we hold onto…

Data collected at account openingTouch 'n Go, GrabPay, Boost dan FPX transaction recordsCookie and session dataYour right to access, correct or deleteHow to contact our Data Officer

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What Data We Collect and Why

ey487 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, phone number, date of birth and the details needed to verify your identity under applicable law. Each time you make a deposit or withdrawal — whether through Touch 'n Go, GrabPay, Boost dan

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FPX, or FPX bank transfer — we log the transaction reference, amount and timestamp so we can resolve any disputes on your behalf. We also collect device identifiers, IP address and browsing behaviour within ey487 to keep your session secure and detect unauthorised access. Your data
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is processed in accordance with Malaysian data protection legislation and is available to you only where local law permits access to the services you use. We do not sell your personal data to third parties for marketing purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you want to access, correct or request deletion of the personal data we hold about you, our Data Protection Officer is reachable through three channels.

Email the Data Officer Send your data access or deletion request to our Privacy inbox at ey487.net. Include your registered account email and the nature of the request so we can route it to the correct team without delay.

Live Chat — Privacy Queue Open the live chat widget on ey487.net and select the Privacy topic from the dropdown. Our privacy-trained agents handle these queries separately from general account support, keeping your request confidential.

Secure Ticket System Log into your ey487 account and raise a ticket under Settings — Privacy. This channel automatically attaches your verified account identity so we can action the request without asking for repeated proof.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security controls across every part of the account journey — from the moment you enter your credentials to the point your withdrawal clears back to your Touch 'n Go…

Encrypted Data Storage

All personal and financial data is encrypted at rest using AES-256 and in transit over TLS 1.3. This applies to every record we hold, from your account profile through to your GrabPay transaction history.

Cookie Policy and Control

We use session cookies to keep you logged in, analytics cookies to improve page performance, and no third-party advertising cookies by default. You can manage cookie preferences from the footer of any page on ey487.net.

Account Access Logs

Every login attempt — successful or failed — is logged with IP address and device fingerprint. You can view your last five sessions inside Account Settings, and we alert you by SMS or email when a new device is detected.

Data Retention Schedule

We keep your account data for as long as your account is active and for the period required by Malaysian financial regulation after closure. Once that window passes, your personal identifiers are purged from our production systems.

Third-Party Data Sharing

We share your data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and identity-verification partners, each bound by data-processing agreements. We do not pass your data to advertisers or unaffiliated data brokers.

Requesting Changes to Your Data

To update incorrect personal details or request a copy of everything we hold about you, contact our Data Officer via any of the three channels in the section above. We aim to fulfil verified data requests within seven business days.

Frequently Asked Questions About Our Privacy Policy

The questions below cover the data rights and privacy concerns we hear most often from account holders in Malaysia. If your question is not listed here, raise a privacy ticket from inside your ey487 account and our Data Protection team will respond in writing within seven business days.

We collect your full name, email address, phone number, date of birth and government-issued identity details for verification. We also record device and IP data at login to protect your account from unauthorised access attempts.

Yes. We log the transaction reference, amount, timestamp and payment method for every deposit and withdrawal. These records are held for the period required under Malaysian financial regulation and are accessible to you on request.

No. We do not sell your personal data. We share it only with payment processors like Touch 'n Go, GrabPay, Boost dan FPX and verified identity partners, each operating under a signed data-processing agreement with us.

Log in and raise a Privacy ticket under Account Settings, or email our Data Officer directly from the address registered to your account. We aim to deliver a full data export within seven business days of identity verification.

Yes, where permitted by local law. Submit a deletion request through live chat or the secure ticket system. We will remove your personal identifiers once any legally required retention period for your account records has elapsed.

We use session cookies for login continuity and performance analytics cookies to improve page load times. We do not set advertising cookies by default. You can review and adjust your cookie preferences from the footer on any ey487.net page.

We send an SMS and email alert whenever a new device or unrecognised IP logs into your account. You can also view your five most recent login events under Account Settings — Security at any time.

How ey487 Handles Your Personal Data

Reach Our Data Protection Team

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Policy and Control

Account Access Logs

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Frequently Asked Questions About Our Privacy Policy

01 What personal data does ey487 collect when I open an account?

02 Are my Touch 'n Go and GrabPay transaction details stored?

03 Does ey487 sell my personal data to third parties?

04 How do I request a copy of the data ey487 holds about me?

05 Can I ask ey487 to delete my personal data?

06 What cookies does ey487 use and can I turn them off?

07 How will I know if my account data has been accessed by someone else?

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